GoDutch has been named best customer experience of 2026
GoDutch has been named best customer experience of all business accounts in the Netherlands in the independent Zakelijk Bankenonderzoek 2026. On customer service we scored 19 out of 21 points, the highest score of all 17 providers that were tested.
What that same study also shows says more about the market than about us. Of the 17 providers, two are reachable all weekend. And nine out of 17 pick up the phone if you are not a customer yet.
What exactly was measured
Zakelijkbankieren.nl compares the entire market every year. For the 2026 edition, 17 providers and 42 business accounts were assessed on 56 data points, with June 2026 as the reference date. They look at four things: cost, functionality, trust and customer experience.
For customer experience, the editors do the work themselves. They call every provider, they chat, they email, and they test what happens when all you get is a bot. Reachability, the quality of the conversation and how quickly you get an answer add up to 21 points. We scored 19, the highest of the entire study. That is what the Best Customer Experience 2026 award is for. The full study is on zakelijkbankieren.nl.
In this market, being reachable is the exception
Nearly every provider says customer service matters. This study measures what happens next. Two of the seventeen providers are reachable all weekend. Nine of the seventeen pick up when you are not a customer yet, and therefore have no customer number to type in.
Which means there is a fair chance that, while you are choosing a business account, you cannot speak to anyone at the company you are about to move your money to. Exactly when you have questions.
You are not just slightly better, you are the exception.
Job Verberne, editor-in-chief of zakelijkbankieren.nl
What this means for you
An award is nice, but you only notice it when you actually need us. This is what happens then:
You get a human. No phone menu that leads you away and no bot rephrasing your question. Someone who looks into it and sees it through.
Weekends included. Running a business does not stop on Friday at five. You can call, chat and email us on Saturday and Sunday as well.
Also before you are a customer. Questions about the application, your legal structure or your Chamber of Commerce registration are welcome. You do not need to open an account first.
They know the Dutch specifics. The team knows how a BV, a holding, a VOF and a foundation differ, and what your accountant needs from your bookkeeping.
This award belongs to the whole GoDutch team
This score was not won with a campaign, and not by one department either. Support answers the phone, but the people who review your application, the people who build the product and the rest of the office think along just as hard when something needs solving.
Every one of us here cares about the entrepreneur on the other end of the line. That is the whole deal: if you get stuck, we help you get further. No handing you off, and no ticket number you never hear back about.
A business account with service you can call
You open a business account with GoDutch online, within one working day.
Want to speak to someone along the way, about your application or about which account suits your legal structure? That is always possible. We are here to help.
And that is the whole idea behind this award.
FAQ
Frequently asked questions about the award
Who runs the Zakelijk Bankenonderzoek?
Zakelijkbankieren.nl, an independent comparison site for business accounts. For the 2026 edition, 17 providers and 42 business accounts were assessed on 56 data points, with June 2026 as the reference date.
How was customer service measured?
The editors call, chat and email every provider themselves, and also test what happens when you get a bot. Reachability, conversation quality and response speed add up to 21 points. GoDutch came out at 19 points, the highest score of all 17 providers in the Netherlands.
Does this mean GoDutch is the best business account in the Netherlands?
No. We were rated best on customer experience. The study has several categories and each category has a different winner. Our award is about service and reachability.
Can I reach you at the weekend too?
Yes. You can call, chat and email us on Saturday and Sunday as well. You always get a person on the line, never a bot.
Do I have to be a customer to ask a question?
No. Even without an account you can call or chat, for example with questions about the application or about which account suits your legal structure.
