Frequently asked questions
Discover answers to frequently asked questions about our products and services.
Is GoDutch suitable for my entity?
Yes, you can go to GoDutch for your entity. Whether you want to open an account for a large public limited company, a small to medium-sized enterprise, your general partnership, or your sole proprietorship, we gladly welcome you as one of our users.
How much does GoDutch cost?
With us, you can open and use an account for most types of businesses for free. For even more functionality and benefits, you can also opt for a paid package, but free is really free.
Is it easy to open an account
Yes, we have a fast and easy onboarding process, allowing you to apply for your account in just a few simple steps. This takes only a few minutes to complete.
How long does opening an account take?
Thanks to our incredibly fast onboarding procedure, you can open and start using an account within just a few hours.
Can I open an account for multiple entities?
Yes, you can open accounts for multiple entities. In our online environment, you can easily switch between different accounts and keep an overview.
How do I receive international transfers?
To receive international transfers, certain details are required to ensure that the transactions are sent to the correct address. Below you will find the key details:
BIC/SWIFT code: SWNBNL22
Bank name: Swan Netherlands
Bank address: Danzigerkade 207, Amsterdam
To which countries can I transfer money?
For international transfers, we work with Wise, specialists in international money transfers. This enables us to offer international transfers in more than 20 currencies at cost price and mid-market exchange rate. With your GoDutch account, you can make transfers in local currencies, dollars, euros and pounds.
Outgoing transfers
Transfers in local currencies
Currency
Cost group
Australian dollar (AUD)
1
Brazilian real (BRL)
3
Canadian dollar (CAD)
1
Swiss franc (CHF)
1
Chilean peso (CLP)
4
Euro (EUR)
1
British pound (GBP)
1
Hong Kong dollar (HKD)
2
Indonesian rupiah (IDR)
2
Israeli new shekel (ILS)
4
Indian rupee (INR)
2
Japanese yen (JPY)
2
South Korean won (KRW)
3
Mexican peso (MXN)
2
Malaysian ringgit (MYR)
2
New Zealand dollar (NZD)
1
Singapore dollar (SGD)
2
Thai baht (THB)
2
US dollar (USD)
1
Uruguayan peso (UYU)
4
Vietnamese dong (VND)
2
Transfers in US dollars (cost group 1)
First letter
Available countries
A - B
Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bhutan, Bolivia, Botswana, Bosnia and Herzegovina, Brunei Darussalam, Bulgaria, Burkina Faso
C - E
Canada, Cambodia, Cayman Islands, Channel Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Ethiopia
F - G
Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana
H - L
Haiti, Holy See (Vatican City), Honduras, Hong Kong (local with the CHATS system), Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg
M - O
Macao SAR China, North Macedonia, Malawi, Malaysia, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, Northern Mariana Islands, Norway
P - S
Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Réunion, Romania, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
T - Z
Taiwan (Republic of China), Tajikistan, Tanzania, Thailand, Timor-Leste, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine (both PrivatBank and non-PrivatBank recipients), United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Zambia
Transfers in euros (cost group 1)
First letter
Available countries
A - B
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, British Virgin Islands, Brunei Darussalam, Burkina Faso
C - E
Cambodia, Cape Verde, Cayman Islands, Channel Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Côte d'Ivoire, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia
F - G
Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea-Bissau, Guyana
H - L
Haiti, Holy See (Vatican City), Honduras, Hong Kong, SAR China (local with the CHATS system), India, Indonesia, Israel, Jamaica, Japan, Kazakhstan, Kenya, Kiribati, South Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia
M - O
Macao, SAR China, North Macedonia, Malawi, Malaysia, Maldives, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia (Federated States of), Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, Oman
P - S
Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, Sri Lanka, Suriname
T - Z
Taiwan (Republic of China), Tajikistan, Tanzania (United Republic), Thailand, Timor-Leste, Tonga, Trinidad and Tobago, Tunisia, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Zambia
Transfers in pounds (cost group 1)
First letter
Available countries
A - L
Albania, Aruba, Azerbaijan, Bahrain, Bangladesh, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Cape Verde, Costa Rica, Dominican Republic, Egypt, Faroe Islands, Georgia, Greenland, Guatemala, Kazakhstan, Kosovo, Kuwait, Israel, Lesotho
M - Z
Maldives, Moldova, Montenegro, Mozambique, Mauritania, Mauritius, North Macedonia, Oman, Qatar, Saint Lucia, Serbia, Saudi Arabia, Seychelles, Sao Tome and Principe, Tunisia, Timor-Leste, Ukraine, United Arab Emirates (UAE)
Incoming transfers
First letter
Available countries
A - G
Algeria, Andorra, Armenia, Aruba, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Colombia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Guyana
H - O
Honduras, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Netherlands, New Zealand, Norway
P - Z
Paraguay, Peru, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan
How much do international transfers cost?
For international transfers, charges apply that depend on the assigned cost group per country. Below you will find the cost group and the corresponding rates:
Cost group
Charges for outgoing transfer *
Charges for incoming transfer **
Group 1
€5 + 0.6%
€5 + (0.6%)
Group 2
€5 + 1.0%
€5 + (1.0%)
Group 3
€5 + 2.0%
€5 + (2.0%)
Group 4
€5 + 5.0%
€5 + (5.0%)
For outgoing transfers, an additional surcharge of €5 is charged when sending USD, GBP and EUR via SWIFT. For these currencies, the total charge is €10 + the percentage stated in the table.
** For incoming transfers, the additional charge percentage (in brackets) only applies to transfers that have not already been converted into euros.
Why has my transfer not been processed yet?
Sending money can lead to delays, which can be frustrating. These delays may occur when the automatic transfer process does not meet all required conditions.
We are happy to explain the reasons for unexpected delays with your outgoing transfer and provide tips on how to deal with this.
Sometimes, when you send money, your transfer may receive the status ‘Pending’. This means your transfer has been initiated and is scheduled to take place within a few days. In the ‘Pending’ status, the money has not yet been debited from your account, but your Available balance has already been affected.
If your transaction remains in the ‘In progress’ status longer than expected, this may be because it is still being reviewed manually. During this time, the team may ask you for more information.
After we have completed the internal review, we will keep you informed of the status of your transfer. This is one of the two outcomes:
Booked: the transfer has been debited from your account and your "Booked" balance is adjusted in your account balance.
Rejected: the transfer has been declined and no money has been debited from your account.
Instant SEPA transfers are always processed immediately (24 hours a day, 7 days a week, 365 days a year).
Non-instant SEPA transactions are subject to certain restrictions on specific days known as 'TARGET closing days'. The SEPA network is not available on TARGET closing days.
If you need help, please submit a support request in the app or send an email to support@godutch.com.
What is the processing time for international transfers?
The processing time for international transfers depends on the sending/receiving bank. In general, banks process international transfers within 2 to 10 working days before the transaction is visible on the payment network. The exact duration can vary greatly by bank and depends on factors such as the country of origin, currency, and risks.
Even after the sending bank has approved the transaction, it may take some time before it appears in your account. This can be affected by factors such as currency, the country of origin, and possible compliance checks.
At GoDutch, we work with Wise, experts in international transfers. We generally allow 1 working day processing time at GoDutch. If the transaction is investigated in the context of laws and regulations, the processing time may be longer and we may request additional documents.
