Frequently asked questions
Discover answers to frequently asked questions about our products and services.
Is GoDutch safe?
Yes, GoDutch is super safe. We use advanced security techniques on all fronts. Data is encrypted and protected, your account is safe thanks to modern biometric login methods, transactions are secure due to Mastercard's latest safety techniques, and your money is safe because GoDutch holds it in full in a segregated account. In addition, we conduct regular checks to ensure that everything is safe and remains safe.
How is my money safeguarded?
GoDutch works with Swan for payment services. Your funds are securely managed by Swan and held at BNP Paribas. Swan, an Electronic Money Institution based in France, is fully supervised and regulated by ACPR/Banque de France. The funds are held at BNP Paribas, one of the largest and safest banks in Europe. This means you don't have to worry about the safety of your money.
How is my money protected?
GoDutch holds your money in full in a segregated account, set up in a foundation. If anything were to happen to GoDutch, your money is separate from our own assets. That account is held at our partner bank. In the unlikely event that bank itself failed, the funds in that account qualify for deposit guarantee protection of up to €100,000.
Is GoDutch supervised by regulatory authorities?
GoDutch works with Swan for payment services. Swan, an Electronic Money Institution based in France, is fully supervised by and regulated by ACPR/Banque de France. It is authorised to provide payment services in the Netherlands and is registered with De Nederlandsche Bank under registration number R194562. Additionally, we work closely with supervisory authorities to ensure that we comply with all requirements.
Is my data safe?
All data that we store is encrypted and protected against unauthorized access. We always comply with the requirements of the GDPR legislation and the data encryption is provided with the highest standards so that your information is always well protected.
Is my GoDutch account safe?
Your account is secure because it is protected by multiple layers. The biometric login methods are modern and efficient, and additional confirmation is required before changes can be made. Furthermore, our team is available 24/7 to assist you.
Is GoDutch available for emergencies?
Yes, you can reach us 24/7 in case of emergencies so there is always assistance in times of need. Our team is ready to keep you and your account safe.
How can I recognise fraud?
At GoDutch, we are committed to keeping your financial matters safe. Fraudsters are using increasingly sophisticated techniques to obtain your personal and financial information. They are increasingly impersonating financial institutions, possibly including GoDutch. That is why it is important to know how to recognise, prevent, and report fraud.
