Frequently asked questions
Discover answers to frequently asked questions about our products and services.
Is GoDutch suitable for my entity?
Yes, you can go to GoDutch for your entity. Whether you want to open an account for a large public limited company, a small to medium-sized enterprise, your general partnership, or your sole proprietorship, we gladly welcome you as one of our users.
How much does GoDutch cost?
With us, you can open and use an account for most types of businesses for free. For even more functionality and benefits, you can also opt for a paid package, but free is really free.
Is it easy to open an account
Yes, we have a fast and easy onboarding process, allowing you to apply for your account in just a few simple steps. This takes only a few minutes to complete.
How long does opening an account take?
Thanks to our incredibly fast onboarding procedure, you can open and start using an account within just a few hours.
Can I open an account for multiple entities?
Yes, you can open accounts for multiple entities. In our online environment, you can easily switch between different accounts and keep an overview.
Can I add multiple users to my account?
Yes, you can add unlimited users, depending on your package. You can fully manage the rights and settings of the users, so that each user receives exactly the access you want. Convenient and intuitive.
Can I apply for multiple debit cards for my account?
Yes, you can apply for an unlimited number of payment cards, depending on your package. We offer debit Mastercards, which will eventually replace Maestro at all banks. The card works on the Mastercard network like a credit card, providing almost complete coverage worldwide and online.
How much do international transfers cost?
For international transfers, charges apply that depend on the allocated cost group per country. Below you will find the cost group and the corresponding rates:
Cost group
Charges for outgoing transfer *
Charges for incoming transfer **
Group 1
€5 + 0,6%
€5 + (0,6%)
Group 2
€5 + 1,0%
€5 + (1,0%)
Group 3
€5 + 2,0%
€5 + (2,0%)
Group 4
€5 + 5,0%
€5 + (5,0%)
For outgoing transfers, an additional surcharge of €5 is charged when sending USD, GBP and EUR via SWIFT. For these currencies, the total charge is €10 + the percentage stated in the table.
** For incoming transfers, the additional charge percentage (in brackets) only applies to transfers that have not already been converted to euros.
Why has my transfer not been processed yet?
Sending money can lead to delays, which can be frustrating. These delays may occur when the automatic transfer process does not meet all required conditions.
We are happy to explain the reasons for unexpected delays with your outgoing transfer and provide tips on how to deal with this.
Sometimes, when you send money, your transfer may receive the status ‘Pending’. This means your transfer has been initiated and is scheduled to take place within a few days. In the ‘Pending’ status, the money has not yet been debited from your account, but your Available balance has already been affected.
If your transaction remains in the ‘In progress’ status longer than expected, this may be because it is still being reviewed manually. During this time, the team may ask you for more information.
After we have completed the internal review, we will keep you informed of the status of your transfer. This is one of the two outcomes:
Booked: the transfer has been debited from your account and your "Booked" balance is adjusted in your account balance.
Rejected: the transfer has been declined and no money has been debited from your account.
Instant SEPA transfers are always processed immediately (24 hours a day, 7 days a week, 365 days a year).
Non-instant SEPA transactions are subject to certain restrictions on specific days known as 'TARGET closing days'. The SEPA network is not available on TARGET closing days.
If you need help, please submit a support request in the app or send an email to support@godutch.com.
What is the processing time for international transfers?
The processing time for international transfers depends on the sending/receiving bank. In general, banks process international transfers within 2 to 10 working days before the transaction is visible on the payment network. The exact duration can vary greatly by bank and depends on factors such as the country of origin, currency, and risks.
Even after the sending bank has approved the transaction, it may take some time before it appears in your account. This can be affected by factors such as currency, the country of origin, and possible compliance checks.
At GoDutch, we work with Wise, experts in international transfers. We generally allow 1 working day processing time at GoDutch. If the transaction is investigated in the context of laws and regulations, the processing time may be longer and we may request additional documents.
