Frequently asked questions
Discover answers to frequently asked questions about our products and services.
Is GoDutch suitable for my entity?
Yes, you can go to GoDutch for your entity. Whether you want to open an account for a large public limited company, a small to medium-sized enterprise, your general partnership, or your sole proprietorship, we gladly welcome you as one of our users.
How much does GoDutch cost?
With us, you can open and use an account for most types of businesses for free. For even more functionality and benefits, you can also opt for a paid package, but free is really free.
Is it easy to open an account
Yes, we have a fast and easy onboarding process, allowing you to apply for your account in just a few simple steps. This takes only a few minutes to complete.
How long does opening an account take?
Thanks to our incredibly fast onboarding procedure, you can open and start using an account within just a few hours.
Can I open an account for multiple entities?
Yes, you can open accounts for multiple entities. In our online environment, you can easily switch between different accounts and keep an overview.
Can I use my debit card internationally?
Yes, GoDutch cards have worldwide coverage, allowing you to use them at all point-of-sale terminals where Mastercard is accepted, both inside and outside the Netherlands.
How do I request a new card?
You can order your card in the GoDutch app. To do this, go to Cards in the menu and follow the steps below.
Go to Cards in the menu.
Select the card you want.
Choose the permissions and spending limit.
If you are ordering a physical card: check or change your delivery address and press next.
Confirm the card application.
If you have ordered a virtual card, it will be ready for use immediately. Please allow a few days for delivery of physical cards.
How do I activate my physical card?
As an extra security measure, your card must be activated before you can use it for online and contactless payments.
You can activate your physical card in two ways:
Enter your card PIN when making your first payment at a payment terminal.
Enter your card identification code in the app.
Activating your physical card
Follow these steps to activate your physical card via the app:
Log in to our app via godutch.com.
Open the menu at the bottom of the app and click Cards.
Select the Physical card tab.
Click Activate, which will open a pop-up.
Enter the Identifier, a 10-digit number found on the back of the card, and then click Activate.
Authorise the card activation on your mobile device.
The physical card is activated. You can now view your card numbers and block or unblock your card if needed.
If you experience problems activating your card, please submit a support request via the app or send an email to support@godutch.com.
How to I set up Google Pay?
To use your virtual and physical cards with your Android device, you need to add them as a payment method in your Google Wallet.
Open the Google Wallet app.
At the bottom, tap + Add to Wallet.
Select Payment card.
Tap + New credit or debit card.
Do one of the following to add card details:
Use your camera to capture your payment card number, then enter the expiry date and CVC number.
Tap Enter details manually.
Tap Save to continue.
Read the issuer terms and tap Accept.
You will receive an SMS with a one-time verification code to add your card to your Google Wallet. Enter the verification code to activate payments with Google Pay.
Once setup is complete, you will receive an SMS confirming that your payment card is ready for Google Pay. You can now use your card anywhere you see the contactless symbol or the Google Pay logo.
How do I set up Apple Pay?
To use your virtual and physical cards on your Apple device, you need to add them as a payment method in your Wallet app.
Open the Wallet app on your iPhone.
Tap the + icon. You may be asked to sign in with your Apple ID.
Select Add a new card.
Look for 'Swan' in the list of banks and tap Continue.
Tap Debit Card or Credit Card and tap Continue.
Do one of the following to add card details:
Position your card so that it appears within the camera frame
Enter the card details manually
Read and accept the issuer's terms and conditions.
Select the card verification method (SMS).
You will receive an SMS with a one-time verification code to add your card to Apple Wallet. Enter the verification code to activate payments with Apple Pay.
Depending on your device, you may need extra verification steps during setup, such as calling support for activation.
Once setup is complete, you will receive an SMS confirming that your payment card is ready for Apple Pay. You can now use your card anywhere you see a contactless symbol or the Apple Pay logo.
What is my card limit?
Each card has a maximum limit of €10,000, with a total account limit of up to €50,000 for all cards combined.
The limit for cash withdrawals is set at €3,000 per month for all cards combined.
