Frequently asked questions
Discover answers to frequently asked questions about our products and services.
Is GoDutch suitable for my entity?
Ja, met GoDutch krijg je een Nederlands IBAN, waardoor je overal in Nederland zonder problemen bankzaken kan regelen. Het is het rekeningnummer dat iedereen herkent en vertrouwt, of je nu huur betaalt, toeslagen ontvangt of zaken doet met Nederlandse bedrijven.
How much does GoDutch cost?
With us, you can open and use an account for most types of businesses for free. For even more functionality and benefits, you can also opt for a paid package, but free is really free.
Is it easy to open an account
Yes, we have a fast and easy onboarding process, allowing you to apply for your account in just a few simple steps. This takes only a few minutes to complete.
How long does opening an account take?
Thanks to our incredibly fast onboarding procedure, you can open and start using an account within just a few hours.
Can I open an account for multiple entities?
Yes, you can open accounts for multiple entities. In our online environment, you can easily switch between different accounts and keep an overview.
Can I connect my account to bookkeeping software and share transaction data?
GoDutch offers various direct integrations with accounting software, allowing you to simplify your administration. At the moment, integrations are available with Exact, Twinfield, Moneybird, and E-Boekhouden. More integrations will follow in the coming weeks.
PSD2
Swan, GoDutch’s partner, is required under PSD2 to make data available to third parties via API. Through this integration, parties can enable transactions to be retrieved in various software packages.
You can also investigate integrations in other software yourself and see whether Swan is available through this legal obligation. If it is not listed, you can request this from the supplier.
There are various parties in the market that already offer these integrations. Ponto is one such party; for a complete overview of integrations, we refer you to their website. In any case, we can create an integration with the parties below and many others:
Adfinity
Agicap
Asperion
Blue umbrella
Book-in Accounting
Bunni
Casadesk
Cashaca
Cashplannr
Clearbooks
DigiBTW
Directli
Easypost
Sage BOB
Elhoo
Founders
Freeagent
Informer Online
Iziago
Kashflow
Kees de Boekhouder
Legal Square
Moneybird
Odoo Accounting
Quick File
Recovr
Risolto
Rompslomp
Silvasoft
Xero
Yuki
Zoho Books
Can I give my accountact access to my account?
You can add more users to your account. Please note that the number of users you can add depends on your subscription.
How can I add other users to my account?
New users can be added to an account by the legal representative of the account or another account member with permission to manage memberships.
Steps to add users in the app:
Go to the Users page.
Click New.
Enter the new user's details (make sure the names match the names in the passport)
Enter the new user's home address.
Complete the process.
Copy the link and share it with the new user.
The new user must click the link and complete verification.
If you need help, submit a support request in the app or send an email to support@godutch.com.
How can I deposit money into my GoDutch account?
You can transfer money from another account via a bank transfer. As soon as you have received your IBAN, we support direct transfers.
Money transferred from another IBAN appears in your account within a few seconds.
How can I close my account?
Closing your account is straightforward, but there are a few things to keep in mind to ensure the process goes smoothly and safely. Below, you can read how to arrange this, whether you are the account holder or a legal representative.
Before you begin
Make sure your bank balance is zero before closing your account. This means you need to transfer all remaining funds so that the balance is reduced to zero.
How do you close your account?
Send a request to support@godutch.com. The account holder or legal representative must submit a support request asking for the account to be closed. Include the following in your email:
The name of the organisation
Your account details
The reason why you want to close the account
How long does it take?
Our support team will keep you updated on the progress. It may take some time for all steps to be completed, so we kindly ask for a little patience.
Can your account be closed for you?
GoDutch has the right to close your account if:
There is activity on your account that is not compliant with our guidelines.
You have not paid for two consecutive months.
Your account is considered a duplicate.
You no longer use the product.
You do not respond to our communications.
How can I update my email address?
It is important that your email address is always up to date. So if anything changes, you should update it in your account as soon as possible. You can easily do this in the app or on the payment provider’s website. We are happy to explain step by step how this works in practice.
These are the steps to update your email address in the app:
Go to Users.
Select the account for which you want to change the email address.
Select the 'Details' tab and update the email address in the 'Email' section and save.
The new email address is saved automatically, so after the third step no further action is needed. Is it not working? Let us know in-app or email support@godutch.com.
How can I change my phone number?
Keeping your phone number up to date is a priority. It ensures that you receive important notifications and updates about your account. It adds an extra layer of security, prevents unauthorised access, and ensures that you have full control over your account.
If you want to update the phone number linked to your account, this can only be done by email; send your request to support@godutch.com.
